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Refund/Exchange Policy

Due to the nature of our products and COVID-19 we currently do not offer exchanges or refunds.

In the event if we have made a mistake and sent the wrong product please reach out to customer service at: luxe.crafts2019@gmail.com.

For safety precautions if a candle is damaged during shipment please do not attempt to light the candle.

If products are damaged please reach out to customer service within 24 hours of receiving the damaged products. Please provide pictures.