What products do you offer?
Handcrafted Candles, Wax Melts, Soaps, and Body Butters.
Are your products organic?
Yes! Most of our products are organic!
What to do in the event of skin irritations due to our products?
All of our products are made will all-natural ingredients if you notice that your skin becomes irritated from any product please discontinue use.
Do we offer custom orders?
Yes! We would love to create a custom order for you! *Custom orders have a longer than normal processing time*
What is the refund/exchange policy?
*Due to the nature of our products we currently do not offer exchanges or refunds. *However, if we have made a mistake with your order (received the wrong products) please reach out to customer service via email at email@example.com and we will ship out the correct order at no additional cost to you!
What is the shipping policy?
*Domestic and International Shipping* *All orders are processed within 2-3 business days. *Orders not shipped or delivered on weekends or holidays. *If we are experiencing a high volume of orders, shipments may be delayed by a few days. *Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. *International shipping rates are higher than Domestic shipping rates*
Why are business hours listed?
We are based online for now however we do have hours listed to schedule a time to come visit us! If you would like to stop in for a visit please reach out via the Contact Us tab to schedule a time! Be sure to include DATE and TIME you would like to visit. **Due to COVID-19 please limit 2 people per visit**
Batch sizes are smaller in quantity to ensure the highest quality of each product. All products are handcrafted and require special attention.
Some product names are similar to larger chains. Why?
Product names, brands, and other trademarks or trade names featured or referred by Luxe Crafts are the property of their respective holders. Those holders are not affiliated with Luxe Crafts, our representatives, our products, our literature, or our website; they do not sponsor or endorse our products. Luxe Crafts’ reference to those trademarks or trade names in no way indicates any relationship between Luxe Crafts and the holders and is used for descriptive purposes only.
Why do some soaps seem smaller than others?
Each batch is hand poured and cut by hand. There might be slight size differentials.